This 100-hour online programme provides specialist knowledge of the broad ecosystem of solutions offered by the SALESFORCE suite, one of the most widely deployed solutions globally.
Students will acquire an in-depth understanding of the components, elements and key functionalities of the main SALESFORCE clouds. They will also understand in detail the essential CRM processes including sales, customer care and marketing, as well as the customer lifecycle and the various interaction channels. In addition, students will become familiar with the roles and key players involved in SALESFORCE-based transformation projects, understanding their responsibilities and expectations.
At the end of the course, participants will be experts in the main SALESFORCE clouds, including Sales, Services and Experience Cloud. They will also have a solid understanding of standard processes and will be prepared to tackle all stages of a transformation project from start to finish. In short, they will be able to effectively manage the SALESFORCE interface.
An additional benefit of this programme is that students will be prepared to obtain official certifications, such as Certified Administrator, Certified in Sales Cloud and Certified in Service Cloud, which will further validate their experience and skills in the use of this platform.
Contact us for more information about the course.